Active Inbound from Teleproject UK is a hosted call management system that uses high capacity IVR technology to deliver inbound call traffic to Call Centre Agents.
As a licensed telecoms service provider with significant experience of providing IVR based call handling solutions to business across the UK and Europe, Teleproject UK is ideally placed to offer this exciting technology to call centres with between 10 and 250 agents.
Active Inbound is aimed at Call Centre managers looking to bring all of their non geographic and area call numbers into one management system whilst improving margins through lower call handling charges and improved rebates. You will have full access to your own control panel so that you can configure your client’s telephone numbers and routing plans. Full training is provided and we offer telephone and online technical support. Our prices include the full set of features as standard including value added services such as call recording.
As an Active Inbound partner you are free to charge your client as you wish for the services, using features such as call queuing to add value to your business. We charge a low flat monthly rental regardless how many telephone numbers and services are active in your account.
What We Offer:
A fully featured inbound call management & provisioning system
Full technical training for you and your staff
High rebates on 0844/0843 numbers
Low call handling charges on 0800 and 01, 02, 03 numbers
No connection fee or monthly rental for numbers or features
Per second billing
White labelled control panel (optional extra)
Virtual Reception (menu driven IVR)
Single or Multi Destination Call Queuing with statistics and ‘live’ queue monitoring
Call Recording with online storage & Record on Demand
Call Centre Overflow Solution
ActivePay PCI-DSS Compliant Card Payment Solution (optionl extra)
Voicemail 2 Email
CLI Presentation & Barring
Data Capture with email or FTP feed
Realtime Call Statistics & Reports
SMS Broadcasting Portal & API