Virtual Call Centre

Home Working Teams

Campaign Overflow

Disatser Recovery Solution (DR)

Inbound Calls or Outbound Telemarketing

Home working is on the increase and never more so than in the call centre environment with the adoption of IP telephony, along with increased bandwidth creating a Virtual Call Centre is now cost effective and can be deployed rapidly as an overflow or main contact centre.

By combining our IVR based inbound call handling technology with the very latest IP telephone handsets we can create a Virtual Call Centre for your business in a matter of days.

Our Virtual Call Centre solution is feature rich and entirely scalable from just two agents/ handsets to one hundred and beyond.

Despite being a virtual operation you are still in control. The online management systems will tell you when an agent is logged in or out and how many people are in the call queue. Call recording will tell you how your agents are performing and call logs will tell you how your campaign is performing. Outbound calling is at very competitive rates and can be disabled for all but in group calls.