Businesses and retailers needing to take payment over the phone can now do so safe in the knowledge they are meeting with the latest PCI regulations. Pay-Tel is a web-based payment solution that uses the telephone keypad to input data, it is designed to integrate seamlessly with CRM systems and is the cost-effective choice for businesses of all sizes looking for a simple to set-up and use system.
With fines of up to £300,000, the risk of losing a merchant account and possibly irreparable damage to a businesses reputation should non-compliance lead to data loss or theft, Pay-Tel not only offers peace of mind in meeting the PCI’s regulation but it also allows for call recording, ensuring that businesses which fall within FSA legislation are also compliant.
The Payment Card Industry (PCI - set up by the likes of Visa and American Express) requires that all retailers and businesses wishing to take payments over the phone must adhere to its strict regulations. With an increase in debit and credit card fraud, these regulations were recently tightened (January 2011) and businesses have until December 2011 to meet the new standards. Pay-Tel is designed to do just that and protect the private information of payers thus reducing the risk of fraud and returned payments. Being a web-based solution Pay-Tel also saves businesses from the financial costs involved in installing and maintaining hardware systems that meet the new PCI standards.
Available as a bolt-on with other call management solutions such as One 2 One and One 2 Many, Pay-Tel meets with all 12 PCI compliance requirements, which include security management, policies, procedures, network architecture, software design and other critical protective measures. Like all of our hosted solutions it can be set-up instantly and interacting seamlessly with a business’s CRM system makes the payment process simple for call-handlers to manage and offers full accountability for each transaction.
Using DTMF technology, Pay-Tel suppresses the tones entered from the caller, call-handler and any call recording equipment being used, the secure information is then passed directly through to the businesses CRM over a secure link using either HTTPs or XML format (other formats are available on request). This process ensures a safe and secure transaction with only part of the data collected by the IVR and so no sensitive information is ever stored.
- The PCI Security Standards Council is an open global forum, launched in 2006, that is responsible for the development, management, education, and awareness of the PCI Security Standards, including the Data Security Standard (PCI DSS), Payment Application Data Security Standard (PA-DSS), and PIN Transaction Security (PTS) requirements.
The Council's five founding global payment brands -- American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa Inc. have agreed to incorporate the PCI DSS as the technical requirements of each of their data security compliance programs.
View the 'PCI DSS at a Glance Doc' Here
Watch the Paytel overview video Here