Interactive Voice Response

Efficient call handling will create a professional and favourable impression of your business to both prospective and existing customers. Missed or badly handled calls can result in a direct loss of revenue. In contrast effective call routing and management can lead to increased sales and better use of staff time, improving your company's bottom line and facilitating a better customer experience !!

IVR and auto attendant solutions can improve call handling by leading your callers through a logical sequence and directing them to the correct person or department quickly. For an IVR system to be truly effective, it needs to be maintained on a regular basis and adapt to reflect changes in your business, for example, to accommodate holidays and revised working hours or to feature new products. If well designed & maintained, an IVR system will increase customer satisfaction. The team at Teleproject UK can help you to blend IVR and Live Call Handling together seamlessly to the benefit of you and your customers.

Our IVR programmers are always happy to face a new challenge, and excel at helping our clients to automate day to day business processes. The most common example is the integration with your inbound call management system of customer requests for brochures and product literature, however solutions can include features such as call queuing, call recording, hunt groups, plus fax, email and sms technologies.

Whatever your call handling requirements it is highly likely that we can help. In the current economic climate businesses of all sizes, sole traders and multi sited national organisations are having to adapt and create more flexible working enviroments. Our team have been implementing hosted IVR solutions for over a decade and we bring a lot more than just the technology to the table.