Active Queue is a hosted call management solution combining automatic call distribution and call queuing.

Managed online within the Active Inbound platform this is a scalable solution capable of queuing hundreds of simultaneous calls.

In Queue Features include; Music on Hold, Position in Queue, Ring Back and Comfort Messages.

Call Distribution Features include; 4 methods of call distribution, control over the maximum number of simultaneous calls passed to each destination, agent tagging, CLI presentation, call whisper, live queue monitoring and remote agent login/out.

Active Queue is widely used by small businesses, multi sited organisations and the call centre environment. It is also ideal as a Disaster Recovery solution acting as a backup call plan that can be deployed in the event of an emergency such as your phone lines going down or restricted access to office premises.