Inbound Call Management Features

Create the perfect inbound call management solution for your business by combining any of the following features:

Features	What does it do?
Divert on Busy / Unanswered	If the call is unanswered after a predetermined time or if your line is busy the system will ring another number in your hunt group or divert to the voicemail 2 email service.
Hours of Business	Set your hours of business, for example 8.30am to 5.30pm, and calls received out of hours will be diverted to the voicemail 2 email service.
Hunt Group	You can have up to nine numbers in your hunt group and set the ringing time between each. Alternatively you can set the system to ring up to nine numbers simultaneously.
Divert 2 Mobile or International	You can divert calls to a UK mobile or International destination at any time and include these numbers in your hunt group.
Voicemail 2 Email	You can configure the voicemail service to play two different messages to your callers based on busy / unanswered & out of hours. Messages left will be emailed to you for playback on your PC or Smartphone.
Mid Call Transfer	Create a list of virtual extensions via the online control panel so that you can quickly transfer callers to another department or colleague.
Call Whisper	Call whisper is a short announcement played to you when someone has called via your Active Number, for example the whisper might say 'Sales Enquiry ', Local Advert' or 'Business Call'.
Introduction Message	This is a greeting played to callers before the call is forwarded to you, for example 'thank you for calling RJ Smith Plumbing, please hold whilst we connect your call'.
Call Recording	You can choose to record all of your inbound calls or use the telephone keypad to start and stop recording as required. Recordings are stored online for easy playback, download or deletion.
Virtual Reception - Menu Driven	Direct callers to the correct department or person by asking them to select options using the telephone keypad, for example 'please press 1 for sales, press 2 for customer service and press 3 for accounts'.
Call Queuing	If there are periods in your working day or week when you receive more calls than you have lines or staff to answer them Active Queue is the solution. It comes with features such as Music on Hold, Comfort Messages, Ring Back and Live Queue Monitor.

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