Active iPBX Call Management Features

Call Forwarding

When you’re not at your desk be sure not to miss important calls. Forward calls to another extension or even to your mobile phone. This feature can be configured to allow for time limited controls on the phone system. For example, before 9:00am the phones can automatically be diverted to mobiles or to voicemail and at weekends the phones can be set to ring the 'on call' person at home.

Call Pickup
Interesting feature that gives you the possibility to pick up calls ringing at other extensions. A secretary can answer another employee's phone without leaving her desk.

Call Parking
Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by somebody else.

Home Working
With Active iPBX you can take a handset home or to a remote office and once connected it will re-attach itself to your business’ system without any configuration! If you or your staff want to work from home then this becomes extremely easy to do without the need to incur any further costs.

Call Transfers
Calls can be transferred between the extensions of the iPBX, or even to public phone numbers. When an important call arrives, the secretary can transfer the call directly to the manager mobile and the caller will never know what happened.

Call Recording
Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee presses a button) or unconditional (setup by management).

Voicemail
Never miss important messages when you’re out of office! The voicemail feature answers calls after a certain amount of time and records the caller’s message. Recorded messages can be listened while out of office or can be sent by email to the mailbox’s owner.

Do Not Disturb
When you are busy, make sure that nobody can disturb. This feature can be activated and deactivated from the phone terminal.

Hunt Groups
Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.

Ring Groups
When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Music on Hold Management
The music on hold can be responsible for the customer mood after several minutes of wait on the phone. Music on hold playlists can be easily organized and customized using the management interface.

SOAP API Interface
Interacting with third-party applications is possible using an opened SOAP protocol. Management level and iPBX features can be controlled from a remote application, making integration jobs a breeze. You do not have to pay more for integrations.

Dedicated Voicemail Number
A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable yet centralized access to voicemail from public phone.

Intercom / Paging
The new Intercom and Paging features are highly customisable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator can setup which extensions are allowed to use Intercom and Paging.

Phone Terminals Provisioning
The fastest method to deploy and maintain without effort a large pool of phone handsets. The provisioning feature allows automatic configuration of phone terminals from major vendors.

Time Intervals Management
You can optimise the call costs by choosing the best route according to the defined time intervals. Schedule events that must happen on a certain period of the day, for example automatic redirects to voicemail or to mobile.

Auto Attendant.
Create auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.

Call Queues
Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company resources utilization, improve customer satisfaction and even guarantee SLA terms.

Call Queue Reports and Statistics
The detailed call queue reports and statistics are vital for call centre monitoring. The performance indicators, including calls report, answered / unanswered report, call distribution report, agent report, status report, help management optimise human resources and business processes.

Call screening
The new call screening features are particularly interesting for call centres that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction. The system can accommodate millions of numbers in the filtering list.